Some blind people can see nothing at all. Most have some sight, but it may be blurred, distorted or limited.
Always speak to a blind customer when you approach them. Say clearly who you are (but don’t shout) and ask how you can help. If the person asks for help going somewhere ask, “May I offer you an arm?” and then guide them there but remember to mention steps in advance, saying if they’re up or down. Don’t leave the customer talking to an empty space. Tell them before you move away.
If you provide written materials for customers you may need to supply them in a suitable alternative format such as electronic large print, audio or Braille.
Try to keep aisles free from obstacles and ensure furniture does not restrict access.
Guide/assistance dogs
The customer may have a guide or assistance dog. Remember these are working dogs and should not be treated as a pet. Speak to the customer rather than making a fuss of the dog.
